Service Request Ticket

Service Request Information

CONTACT	Name	Ayer, Lyn	Date	Dec 12, 2007 08:56 AM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070447 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	FTC61F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:A0:8C

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	cimende@wou.edu	88069

Entered by	Date	Memo
Cinthya Mendez-Garcia			Email Public
Entered by	Date	Memo
Christian Mendez	Dec 13, 2007 10:49 AM	Task reassigned to Cinthya Mendez-Garcia.	Add Attachment
Christian Mendez	Dec 13, 2007 10:49 AM	She called back asking for a status... Actually, she said to cancel this order	Add Attachment
Cinthya Mendez-Garcia	Dec 12, 2007 02:57 PM	Called saying she will be off campus around 3:30pm today, but will be on campus tomorrow.	Add Attachment
Courtney Wehner	Dec 12, 2007 08:57 AM	She will be in this morning, but she cannot work until this all gets fixed.	Add Attachment
Courtney Wehner	Dec 12, 2007 08:57 AM	This was installed yesterday, and it is only showing WebX recorder, but she thinks she needs WebX reader as well. She is not sure what all she needs, but she knows it is not all there. She thinks someone needs to look at her old computer to see what all she needs on her new computer.	Add Attachment