Service Request Ticket - # 23650

Service Request Information

CONTACT Name Hargreaves, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2007 11:54 AM
Department Humanities Division Phone 88764
Location Email hargred@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040925[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 3WM5P71 Description Inspiron 700m, 1.60GHz/400MHz FSB, 12.1in WXGA
Serial No. 3WM5P71 Location ITC Fee Payment (was HU Division Laptop GFA)

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0053186

Wired NIC 00:12:3F:7F:9B:BF


Wireless NIC 00:0B:7D:25:8A:4F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Dec 12, 2007 01:03 PM 
Task reassigned to Brian Witt.
 Add Attachment
Brian Witt Dec 12, 2007 01:03 PM 
I stopped by and walked him through using Remote
Desktop
Add Attachment
Courtney Wehner Dec 12, 2007 12:00 PM 
I skyped the techs.
 Add Attachment
Courtney Wehner Dec 12, 2007 11:58 AM 
He is moved to MA 307. He will be in till a tech 
can help him.
Add Attachment
Courtney Wehner Dec 12, 2007 11:57 AM 
An error window popped up and said "Error code 5 
computer may be low on memory, the session will 
be disconneted. After closing, try to reconnect." 
He is leaving for break after today and will need 
this remote access working before he leaves today 
because he is taking it to a conference with him.
Add Attachment