Service Request Ticket - # 23651

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2007 01:34 PM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040614[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. DY2QV61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0051548

Wired NIC 00:11:43:BB:FE:49

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jan 07, 2008 09:39 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jan 07, 2008 09:38 AM 
The computer was on, no one was at the desk (or in
the room) or logged into the machine. I logged in,
deleted Google toolbar and Ashley Perryson's
profile since she had nothing saved to the
Desktop. Maybe the shutdown issue was profile
based. I had no issues using the machine.
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Audrey Sundkvist Jan 07, 2008 09:23 AM 
I am heading over to see this issue. Calling Arne
wouldn't be much help.
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Cinthya Mendez-Garcia Dec 12, 2007 01:39 PM 
Ashley Perryman, a student worker says the main 
computer they use crashed down on her. Says she 
tried rebooting several times, says it lets her 
log in but then it shuts down on her. 

She said the building is OPE room# 106
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