Service Request Ticket - # 23660

Service Request Information

CONTACT Name Kelly, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2007 05:55 PM
Department Health & Exercise Science Phone 88256
Location Email kellyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20020416[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description M782, 17 inch flat screen monitor
Serial No. MY-08G157-47603-2AM-BVLL Location PDR

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Christian Mendez Dec 20, 2007 08:47 AM
Tom called back and said he is still having 
issues with EndNote6

He asked for Brian to give him a call regarding 
the matter.
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Brad Dougherty Dec 19, 2007 03:24 PM
Called and left him a message letting him know I
handled it.
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Cinthya Mendez-Garcia Dec 19, 2007 02:09 PM
just called wanted to see what the status was on 
his task.
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Courtney Carlson Dec 19, 2007 11:37 AM
That last memo message was supposed to be 
directed to Brian. Tom called and asked I pass 
that info on.
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Courtney Carlson Dec 19, 2007 11:36 AM
Will be in the Staduim 102 B, but is available to 
you if you need him.

Try cell 503-508-0578
Then if that doesn't work call...
751-4028
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Joan Guralnick Dec 19, 2007 10:42 AM
I transferred him back to Brad
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Courtney Carlson Dec 19, 2007 08:57 AM
Brian asked Tom to call and let UCS know whether 
Endnote is running, and it is NOT. 
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Brad Dougherty Dec 18, 2007 04:05 PM
Task reassigned to Brad Dougherty.
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Brad Dougherty Dec 18, 2007 03:37 PM
WOU provided is a monitor.....
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Joan Guralnick Dec 18, 2007 02:01 PM
Called in again.  He would really like this done 
today.  He is willing to hang around all day if 
there is any hope of this getting done. I skyped 
the text.
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Courtney Carlson Dec 18, 2007 10:31 AM
Called in to see if he had missed a tech. Told 
him they haven't been able to get to him yet.
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Katie Jessel Dec 18, 2007 08:19 AM
In office at 8:30 and will be in all day.
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UCS Tech Dec 17, 2007 11:30 AM
Status changed to: Waiting for Contact
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Brian Witt Dec 17, 2007 11:30 AM
I called and left him a VM.
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Christian Mendez Dec 14, 2007 02:27 PM
He called back again asking for a status.
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Courtney Wehner Dec 14, 2007 10:50 AM
I skyped the techs.
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Courtney Wehner Dec 14, 2007 10:50 AM
He called back to see what the status was on 
this. He doesn't want to come into the office 
today if this will not be fixed. He can be 
readched on his cell at #503-508-0578.
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Adam Bates Dec 12, 2007 05:57 PM
This is a referencing tool that works with Word. 
Word was recently updated so now EndNote must be 
reinstalled.
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