Service Request Ticket - # 23665

Service Request Information

CONTACT Name Rosa, Luis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2007 08:41 AM
Department Student Health & Counseling Center Phone 88845
Location Email rosal@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070411[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS M1330 T7500 (2.2GHz,4M L2 Cache,800MHz FSB)
Serial No. D72SWD1 Location PDR

CPU Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)


OS Unknown Software Windows Vista Bus. downgraded to Win XP Pro, Microsoft Office Pro Plus 2007 from P0062151 installed as Office Pro 2003

Wired NIC 00:15:C5:7F:0F:BD


Wireless NIC 00:1B:77:C4:28:B8

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Dec 14, 2007 09:16 AM 
it was wireless quarantine I changed his sophos to
update from wouupdater.
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Courtney Wehner Dec 14, 2007 08:44 AM 
He is right there in the main office of health.
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Courtney Wehner Dec 14, 2007 08:44 AM 
Task reassigned to Myron Hoeckle.
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Courtney Wehner Dec 14, 2007 08:44 AM 
He got this message yesterday and he did rescan 
like it asked, but it gave him the same message. 
He just shut down the laptop.
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Courtney Wehner Dec 14, 2007 08:43 AM 
"Quarantined . you have failed one or more 
security checks on your PC. You need to resolve 
the failures listed before you can connect to the 
network."
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