Service Request Ticket - # 23673

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2007 03:19 PM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Dec 14, 2007 04:34 PM 
Task reassigned to Brian Witt.
 Add Attachment
Brian Witt Dec 14, 2007 04:33 PM 
I stopped by to troubleshoot the thin client.  I
removed the personal card and pulled the power. 
This resolved the issue.  I told him I didn't know
enough about the thin client cards to answer why
it was acting the way it did.  He said I could go
ahead and close the task though.
Add Attachment
Christian Mendez Dec 14, 2007 03:24 PM 
He is working on the thin client and all of the 
sudden it kicks him off to the Kiosk screen. He 
DOES have a key card, but when he puts in the key 
card, nothing happens.

Bruce has called us about this many many times 
before, regarding the thin client booting him off 
at random times. He seemed a bit frustrated with 
the whole thing.

He has changed rooms and is now in AD 202, and he 
has a new number:
8-8672
He wants this fixed today he said.
He is in Monday next week.
 Add Attachment