Service Request Ticket - # 23712

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2007 12:55 PM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public

Entered by Date Memo
Alex Ichinoe Dec 26, 2007 09:05 AM
got the files off the laptop and it has been
returned. closing the ticket.
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Alex Ichinoe Dec 19, 2007 04:17 PM
looked through tape ... no joy
looked in hirdp ... no joy
It appears that the account was never used.
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Alex Ichinoe Dec 19, 2007 03:48 PM
Task reassigned to Alex Ichinoe.
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Courtney Carlson Dec 19, 2007 12:57 PM
Needs files (IFC notes) from former office 
specialist employee...

Debbie has to have access to 2 files which are 
note records of Meeting Minutes for the 
Incidental Fee Committee.

Former employee, Paula Hird (hirdp), left her 
position quickly and unexpectedly. Paula was in 
charge of taking said notes. Debbie needs them 
and doesn't have access to them. she does not 
know where they are saved... department laptop or 
on Paula's network account.

Doesn't know the exact name of files. Notes are 
on the meetings from Nov 19th Nov 26th. 

Spent two hours trying to recreate meeting notes 
from audiorecording... not successful and needs 
the actual files.

Times: business hours
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