Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Dec 20, 2007 10:22 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030792 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	FP80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Adobe Creative Suite Premium Win from P0050226, Dreamweaver MX 2004 from P0047671, Acrobat Pro 6.0 from P0048731
	Wired NIC	00:0C:F1:EA:00:11

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 07, 2008 03:39 PM	She said this is already taken care of.	Add Attachment
Audrey Sundkvist	Jan 07, 2008 02:50 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 07, 2008 02:50 PM	She is in a meeting until 3:30. I will try calling back then.	Add Attachment
Christian Mendez	Dec 20, 2007 10:24 AM	When she is prompted to put in her username/pass, the screen goes black. She logged in yesterday to the ts server just fine. She has tried the other 3 ts servers to log into, but neither work. She is here until noon and then 1-5pm. She is leaving for vacation next week and wants to have this done by tomorrow.	Add Attachment