Service Request Ticket

Service Request Information

CONTACT	Name	Ayer, Lyn	Date	Dec 20, 2007 01:02 PM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070447 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	FTC61F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:A0:8C

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 20, 2007 02:01 PM	All setup. Thanks to Myron for helping me find where Mozilla hides its bookmark files.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 01:43 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 01:43 PM	Myron told me about the woufavs folder in a person's H: drive. I think she uses IE so this should work for her.	Add Attachment
Audrey Sundkvist	Dec 20, 2007 01:37 PM	This woman is entirely computer illiterate. I have her old machine (W#20041097) and will try to get the bookmarks from them.	Add Attachment
Brian Witt	Dec 20, 2007 01:18 PM	We must have forgotten to install the bookmars!	Add Attachment
Christian Mendez	Dec 20, 2007 01:04 PM	She is using Firefox. She said that Audrey installed her new machine. She would like to have her old bookmarks back. She is available today til 5pm. Tomorrow all day as well.	Add Attachment