Service Request Ticket - # 23738

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 21, 2007 10:21 AM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070447[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. FTC61F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows dongraded to XP Pro sp2, Office from TRI site license

Wired NIC 00:1A:A0:6F:A0:8C

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Dec 21, 2007 02:51 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Dec 21, 2007 02:51 PM 
I was able to find the extra toolbars for Outlook
and set this up for her. I had to check the option
to edit with Word.
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Christian Mendez Dec 21, 2007 01:59 PM 
She called back and what she wants is this:

She wants to be able to adjust the line spacing 
in the wou email client.

She HATES how when she enters a new paragraph, it 
places 2 lines of space between the text.

She mentions that in WORD you can change line 
spacing etc...but in the email client, she gets 
no options to do so.

OK - thats what she wants, personally, I dont 
know how this could drive someone crazy enough to 
call us about it, but...yeah.
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Brian Witt Dec 21, 2007 10:32 AM 
What?
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Courtney Carlson Dec 21, 2007 10:32 AM 
She was going to try to catch a tech who she knew 
would be in her office today.
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Courtney Carlson Dec 21, 2007 10:31 AM 
She was thinking that when she was writing an 
email the text box was Word. She did not 
understand that formatting her text while 
composing an email she would not do so as you 
would in Word. I tried to direct her to the 
little buttons above the text box to adjust 
spacing/alignment but she says she did not see 
them. I tried and was on the phone with her for 
quite some time. She thinks the settings are 
wrong for her email and she doesn't know how to 
change it.
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