Service Request Ticket

Service Request Information

CONTACT	Name	Kirk, Thomas	Date	Dec 27, 2007 07:55 AM
	Department	Business Services	Phone	88210
	Location		Email	kirkt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051159 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	S0612YB9142	Location	PDR
	CPU	Unknown
	OS		Software
	Wired NIC	00:14:4F:0E:8C:9F

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Alex Ichinoe	Dec 27, 2007 11:54 AM	Task reassigned to Alex Ichinoe.	Add Attachment
Alex Ichinoe	Dec 27, 2007 11:54 AM	He came over and we fixed this.	Add Attachment
Mark Lyons	Dec 27, 2007 07:58 AM	He called to say that he cannot log onto his thin client this morning. He says that it freezes when he gets to the log on to windows screen. He says that it is just his thin client that is doing this in the office. He tried to unplug it and restart it and neither of them worked.	Add Attachment