Service Request Ticket

Service Request Information

CONTACT	Name	Whitmore, Tamie	Date	Dec 27, 2007 08:46 AM
	Department		Phone	88587
	Location		Email	whitmort@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030663 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	2760Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Macromedia Studio MX 2004 from P0052515
	Wired NIC	00:0C:F1:EA:55:F1

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Alex Ichinoe	Dec 28, 2007 09:08 AM	I asked Kelly Kneece to leave the computer in a disabled state if the problem happens again.	Add Attachment
Alex Ichinoe	Dec 28, 2007 09:08 AM	I went back yesterday and she had already rebooted, which resolved the issue. I sat at the machine for an hour and I was not kicked off. I removed some games, internet media software and a PartyPoker folder. I also edited the admins of the box. Local admins are now kneecek, whitmort, saffellt, and another staff employee that I can't remember.	Add Attachment
Christian Mendez	Dec 27, 2007 12:43 PM	Kicked her off again, she was looking at the calendar. Alex was over there, and as soon as he left, it booted her off the internet tubes!	Add Attachment
Alex Ichinoe	Dec 27, 2007 11:55 AM	Task reassigned to Alex Ichinoe.	Add Attachment
Christian Mendez	Dec 27, 2007 08:49 AM	They have had issues with this before. UCS replaced the network cable beofre and it worked for a couple weeks. They are able to get online for a bit, then the machine freezes and she restarts the computer but the machine is not connecting to the internet. They have their scheduled appointments online and need access. contact Tamie @:88057 or Kelly at 88587	Add Attachment