Service Request Ticket

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Dec 27, 2007 02:00 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060755 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini #Z0DM
	Serial No.	G87222SAW0D	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,
	Wired NIC	00:16:CB:A9:CD:A5
	Wireless NIC	00:17:F2:53:BD:29

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Tracking

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Mar 07, 2008 03:05 PM	Delivered	Add Attachment
Brian Witt	Mar 07, 2008 10:47 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Mar 07, 2008 10:47 AM	I Imaged the Windows side. Updating now.....	Add Attachment
Skyler Gregory	Mar 06, 2008 05:05 PM	It is currently sitting at the Ghost station awaiting someone to image it...	Add Attachment
Skyler Gregory	Mar 06, 2008 05:04 PM	I imaged the Mac side but it still needs the Windows side installed.	Add Attachment
Skyler Gregory	Mar 06, 2008 02:46 PM	I'll start the re-imaging process...	Add Attachment
Skyler Gregory	Mar 06, 2008 02:14 PM	Task reassigned to Skyler Gregory.	Add Attachment
Brad Dougherty	Mar 06, 2008 10:54 AM	The mac is next to my desk. They had to replace the hard drive so it needs to be re-imaged.	Add Attachment
Courtney Carlson	Feb 05, 2008 03:38 PM	I Skyped Brad and he said: "the mac has been at the mac store and they've had it for a week now and i haven't heard anything. i'm going to call the mac store and check up on the ETA." I called her back and gave her the status, so she's now in the know.	Add Attachment
Courtney Carlson	Feb 05, 2008 03:21 PM	Lori called again for status. She has not heard anything for weeks and never heard anything after she called for a status back on the 25th. Skyping Brad.	Add Attachment
Courtney Wehner	Jan 25, 2008 08:34 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Jan 25, 2008 08:32 AM	She called back and wanted to know when they were going to get the machine back for 108. She has a large class coming in next Wednesday and she needs it before then!	Add Attachment
Brian Witt	Jan 03, 2008 03:27 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brian Witt	Jan 03, 2008 03:26 PM	Mini is on Brad's desk	Add Attachment
Brian Witt	Jan 03, 2008 10:10 AM	Mini is on Myron's desk	Add Attachment
Brian Witt	Jan 03, 2008 10:10 AM	The mini is at UCS. Looks like it needs to be replaced. It cannot get past the apple screen.	Add Attachment
Brian Witt	Dec 30, 2007 11:05 PM	Task reassigned to Brian Witt.	Add Attachment
Courtney Carlson	Dec 27, 2007 02:06 PM	Rose, student worker called this in. The machine has a gray screen with the apple symbol whenever turned on. OS never loads. Tried shutting down many times, still doesn't get past the grey screen. Times: library hours.	Add Attachment