Service Request Ticket - # 23762

Service Request Information

CONTACT Name Deane, Jeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 28, 2007 01:16 PM
Department Social Science Phone 88288
Location Email deanej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ucsbanner@wou.edu 88926

Tracking

Entered by Date Memo
Banner Support
Email

Public
Entered by Date Memo
Christian Mendez Feb 04, 2008 01:42 PM 
She called back for Brian, she says she does not 
know how to select the printer, because its 
Banner.


she would like a call back from Brian B.
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Brian Berkley Feb 04, 2008 01:17 PM 
Task reassigned to Banner Support.
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Christian Mendez Feb 04, 2008 01:03 PM 
She called back and says that when she goes to 
print, there is no printer assigned.

she asked me to open up this request again.
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Brian Wendler Feb 01, 2008 01:18 PM 
Set up and working
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Brian Wendler Feb 01, 2008 09:49 AM 
Request sent to ETS to create Banner queue 
W_SSBIRDIE
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Brian Berkley Feb 01, 2008 09:34 AM 
Task reassigned to Banner Support.
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Brian Berkley Feb 01, 2008 09:34 AM 
The printer IP is  140.211.118.113 and is in DNS 
as printer-socialscience-1.wou.edu  it is NOT in 
the list of banner printers.
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Courtney Wehner Feb 01, 2008 08:52 AM 
I skyped the techs.
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Courtney Wehner Feb 01, 2008 08:52 AM 
She called back and wanted to know why no one has 
come to help her with this task. She has had it 
in for a month now. SHe is in her office all day 
and really needs help with this. :)
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Courtney Wehner Jan 08, 2008 09:36 AM 
I skyped the techs.
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Courtney Wehner Jan 08, 2008 09:18 AM 
She called back and said she will be in her 
office today until 11a, and then 1p-2p and then 
3p-4:45p.
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UCS Tech Jan 07, 2008 03:11 PM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Jan 07, 2008 03:11 PM 
Left a message asking for times.
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Christian Mendez Dec 28, 2007 01:17 PM 
The printer ss-birdie is networked to her 
machine, but it wont print out a Banner 
arrangement file that she needs to have printed.

She is available until 4pm. Today
7-12pm then 1-4pm Next week.

The printer birdie is in 217 and has number 990003
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