Service Request Ticket - # 23763

Service Request Ticket - # 23763

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Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Dec 28, 2007 03:04 PM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070417 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	79Q7SD1	Description	Inspiron 1720 2.0GHz, 800Mhz, FSB 2MB Cache
	Serial No.	79Q7SD1	Location	PDR
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS	Unknown	Software	Win XP Pro installed, Microsoft Office Pro Plus 2007 from P0063190 installed as Office Pro 2003
	Wired NIC	00:1C:23:9C:05:0E
	Wireless NIC	02:00:54:55:4E:01

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Tracking

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jan 03, 2008 04:15 PM	Arne picked everything up. He's good to go.	Add Attachment
Brian Witt	Jan 03, 2008 03:29 PM	Machine is running great. He has been having problems with his palm. After I got the drivers installed for the palm it still would not sync. Myron took a look at the palm and found that the incoming and outgoing servers were incorrect. He changed them to the right ones and it syncs correctly. He will be in tomorrow to pick everything up.	Add Attachment
Brian Witt	Jan 03, 2008 09:06 AM	Left another vm	Add Attachment
Brian Witt	Jan 02, 2008 09:59 AM	Imaged the machine. Unfortunately I could not recover any data. Arne gave me the goahead to image it. I left him a vm asking him for his palm so that I could sync it to the computer.	Add Attachment
Myron Hoeckle (Student)	Jan 02, 2008 09:45 AM	Task reassigned to Brian Witt.	Add Attachment
Myron Hoeckle (Student)	Jan 02, 2008 09:45 AM	Brian has been working on this.	Add Attachment
Courtney Wehner	Jan 02, 2008 09:07 AM	He came in to check on the status on his computer. I told him the techs are working on a high priority task and they would call him.	Add Attachment
Christian Mendez	Dec 28, 2007 03:11 PM	The laptop got moved to Alex's desk.	Add Attachment
Christian Mendez	Dec 28, 2007 03:07 PM	He turned off his machine, and next time he turned it on, it went through the booting cycle and never gets past the windows screen. He left the machine by Joan's desk. Its in the xps bag. contact is still : 503-508-4065 He mentioned that Brad is trying to synch this laptop as well with his trio.	Add Attachment