Service Request Ticket - # 23767

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2008 09:18 AM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070434[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. GCYXYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:6B:7F:9E

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jan 09, 2008 08:40 AM 
I showed Nan how to map her I: drive and also did
a gpupdate /force.
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Audrey Sundkvist Jan 09, 2008 08:26 AM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez Jan 03, 2008 08:33 AM 
She called back again.
She is available all day.
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Courtney Wehner Jan 02, 2008 09:20 AM 
She has to reboot to get the I: to show up. This 
started around the earlier part of December. She 
is tired of having to close everything just to 
reboot to get the I: She will be in her office 
today.
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