Service Request Ticket

Service Request Information

CONTACT	Name	Killoran, John	Date	Jan 02, 2008 09:57 AM
	Department	The Research Institute	Phone	88757
	Location		Email	killorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050968 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	JGCN491	Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JGCN491	Location	was John Killoran, TR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757
	Wired NIC	00:12:3F:CA:B4:92

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jan 02, 2008 03:57 PM	OK, John is all set. I removed his profile and set him up again. This fixed his issue.	Add Attachment
Brian Witt	Jan 02, 2008 03:43 PM	Phone tagged him	Add Attachment
Courtney Wehner	Jan 02, 2008 01:54 PM	I skyped Brain.	Add Attachment
Courtney Wehner	Jan 02, 2008 01:53 PM	HE had his Outlook set up and now when he does a reply to a message or when he sends a message, they go to his outbox, but never gets sent.	Add Attachment
Brian Witt	Jan 02, 2008 01:22 PM	Remoted in and ran the Outlook installer. He was not in the office, so I could not finish setting up his account. I left the outlook setup screen up and it looks like he was able to finish it himself. I left an email asking if he was able to complete everything successfully and if he could now use outlook.	Add Attachment
Brian Witt	Jan 02, 2008 11:18 AM	Task reassigned to Brian Witt.	Add Attachment
Courtney Wehner	Jan 02, 2008 09:59 AM	He will be in his office all day. Nancy Ganson called this task in and she would like it if someone could help with this ASAP because he keeps coming into her office and using her Outlook she said.	Add Attachment