Service Request Ticket - # 23770

Service Request Ticket - # 23770

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Service Request Information

CONTACT	Name	Sil, Narasingha	Date	Jan 02, 2008 10:16 AM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	siln@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030696 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4RC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:19:A4

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Tracking

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Jan 08, 2008 08:50 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Jan 08, 2008 08:50 AM	If he calls back: Please create another task for him and keep this one closed.	Add Attachment
Skyler Gregory	Jan 08, 2008 08:49 AM	I called and he said that he moved the file over to N-Notes and it's doing what he wants right now. I'll close the task but left him my name in case he has some other problem with the fonts.	Add Attachment
Joan Guralnick	Jan 02, 2008 03:41 PM	Pleae flag this and put it in my queue when it is completed.	Add Attachment
Joan Guralnick	Jan 02, 2008 03:33 PM	check with Jeanne Deanne first and if she isn't available have Public safety let you in. He wants this done when he gets back. He would like an email when someone gets to this.	Add Attachment
Stephen Pierce	Jan 02, 2008 03:16 PM	Client called again and would like a call as to whether he will receive help today or not. That is, he is only waiting on campus in case someome is coming and will go home if no one is coming today. The professor is flyin to Washington DC tomorrow and I believe indicated needing help with this concerning a presentation that he is giving. A clarification to the problem: the problem is related to Footnotes only. Ie, he edits the foot note, changes font and super/supscript but as soon as he leaves the footnote the changes are lost.	Add Attachment
Courtney Wehner	Jan 02, 2008 01:20 PM	I skyped the techs.	Add Attachment
Courtney Wehner	Jan 02, 2008 01:19 PM	He called back and wanted to know the status. I told him I would make the note and skyped the techs. He seemed urgent about this.	Add Attachment
Courtney Wehner	Jan 02, 2008 10:18 AM	Once he makes the changes, and he tries to type, it just goes back to the previously saved font. He is in MA 223. He will be in his office for a couple more hours. You should call first. He has been working on this file for awhile and would really like some help. Thanks	Add Attachment