Service Request Ticket - # 23780

Service Request Ticket - # 23780

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Service Request Information

CONTACT	Name	Thompson, Kathryn	Date	Jan 02, 2008 01:17 PM
	Department	Behavioral Sciences Division	Phone	88315
	Location		Email	thompsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030705 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	8N80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:E9:A4:35

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jan 04, 2008 11:39 AM	**This is an email** Hey Prof. Thompson, Your machine has a new HDD, installed and in place. Thanks, Myron Hoeckle U.C.S Senior Tech 88925	Add Attachment
Myron Hoeckle (Student)	Jan 04, 2008 11:38 AM	machine delivered.	Add Attachment
Courtney Wehner	Jan 04, 2008 10:30 AM	I skyped Myron.	Add Attachment
Courtney Wehner	Jan 04, 2008 10:29 AM	You can go to TO 325 to have Kathy's door unlocked so you can deliver her things.	Add Attachment
Myron Hoeckle (Student)	Jan 03, 2008 12:32 PM	replaced HDD with a PDRed machine. ghosting it now.	Add Attachment
Myron Hoeckle (Student)	Jan 03, 2008 11:50 AM	HDD is Ka-Boom!	Add Attachment
Myron Hoeckle (Student)	Jan 03, 2008 11:20 AM	machine picked up.	Add Attachment
Myron Hoeckle (Student)	Jan 03, 2008 10:58 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Jan 03, 2008 10:58 AM	stopping by for a look see.	Add Attachment
Stephen Pierce	Jan 02, 2008 04:15 PM	Client called again - urgent use. Please come in and fix even if you're not there. Need desparately! Classes start Monday!	Add Attachment
Courtney Wehner	Jan 02, 2008 01:38 PM	I skyped the techs.	Add Attachment
Courtney Wehner	Jan 02, 2008 01:37 PM	"Invalid system disk, replace the disk and then press any key." She gets this error message when she hits F1 or F2. SHe is leaving for a little bit, but the door will be open/unlocked and the computer on.	Add Attachment
Courtney Wehner	Jan 02, 2008 01:18 PM	She tried getting through it and she cannot figure it out. SHe really needs help with this :{	Add Attachment