Service Request Ticket - # 23788

Service Request Information

CONTACT Name Charlton, Deb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2008 08:54 AM
Department Graduate Studies Phone 88597
Location Email charltod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060331[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB00D8 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:56


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jan 09, 2008 12:58 PM
It is a RAM issue for the TS. The work around is
to go File -> Print and select Adobe PDF. That
will work. Alex is looking into the bigger issue
with the TS (TS 5 specifically).
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Audrey Sundkvist Jan 09, 2008 12:31 PM
Task reassigned to Audrey Sundkvist.
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Christian Mendez Jan 03, 2008 08:56 AM
She is using a Thin Client.

The error she gets is: not enough memory 
She was using it the other day with no problem. 
It gets about 65% done and then the error pops up.

She is just trying to make a .pdf out of a 1 page 
microsoft word letter with no pictures.

She is available : All day today and tomorrow, 
out for lunch at 12:00-1pm
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