Service Request Ticket - # 23789

Service Request Ticket - # 23789

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Service Request Information

CONTACT	Name	Gamaney, Ligoy	Date	Jan 03, 2008 08:58 AM
	Department	Emeritus and Retired Faculty and Staff	Phone	5033906431
	Location		Email	gamanel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040303 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Laser Printer 1700 with 4 year warranty
	Serial No.	3rqz741	Location	PDR
	Model	Dell Laser Printer 1700	Hostname
	Notes		Ink/Toner Refill

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jan 23, 2008 10:42 AM	printer installed and working.	Add Attachment
Myron Hoeckle (Student)	Jan 23, 2008 10:17 AM	heading there now.	Add Attachment
Christian Mendez	Jan 18, 2008 04:38 PM	He called us back and said he will be available all day Tuesday He mentioned that someone went in and he missed whomever it was because he was at a meeting...	Add Attachment
Teresa Hutchinson	Jan 18, 2008 01:09 PM	Telecom checked out the network jacks and there are no active jacks and Ligoy isn't interested in having on activated. He said he was going to just do a local solution instead. See Teresa with questions.	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2008 01:22 PM	Status changed to: Waiting for Contact	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2008 01:04 PM	on hold until I hear from Telecom.	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2008 01:04 PM	she has the post it with the preferred host name for the printer.	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2008 01:01 PM	gave the network # to Teresa.	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2008 12:45 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2008 12:45 PM	heading there.	Add Attachment
Christian Mendez	Jan 03, 2008 08:59 AM	Ligoy said that he would like to have someone help him take that printer and hook it up to the back room and set it up for invoice printing. wou# on said machine is: 20040303 He said it would be best for someone to come look at it with him. He is here all day until 4:30pm.	Add Attachment