Service Request Ticket

Service Request Information

CONTACT	Name	Booth, Paula	Date	Jan 03, 2008 01:27 PM
	Department	Creative Arts/Art	Phone	88607
	Location		Email	boothp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040970 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260YTSDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0053370, Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)
	Wired NIC	00:0D:93:66:1D:BA

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 11, 2008 09:57 AM	**This is an email** Hi Paula, I reset your printer connection to "CA-Ansel" and was able to print to it. Please let us know if you experience any issues. Our extension is 88925 and your service request number of this task is 23796. Thank you, Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Jan 11, 2008 09:55 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 11, 2008 09:55 AM	I set her up with a new connection to Ansel and deleted the old one. It works fine. Cathy McLean let me into the office and mentioned others having the same issue. I assume they are connected via IP and need setup with the printer's alias instead.	Add Attachment
Audrey Sundkvist	Jan 11, 2008 09:33 AM	I will go have a look.	Add Attachment
Courtney Carlson	Jan 03, 2008 01:33 PM	CA-Ansel printer in Main Office .docs When she Pushes print (file > print) she get error message: Unable to connnect to samba host will retry in 60... connection failed with error. Was able to print before. Unable to print since beginning of break. Don't know if others are having issues. Times: today for couple more hours tomorrow 1-5pm	Add Attachment