Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	Jan 03, 2008 04:01 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050905 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JBGPR81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	original MS Office Pro 2003 from P0055221, MS Office Pro Plus upgrade(installed as Office 2007) on P0088093
	Wired NIC	00:12:3F:B8:8F:B9

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Alex Ichinoe	Jan 07, 2008 11:13 AM	I found many files in the local desktop folder. I copied them into \\cougar\vpsa\wickst per Debbie's request. I informed her that I did not filter any of the files so she knows that UCS is not responsible for the data in there.	Add Attachment
Alex Ichinoe	Jan 07, 2008 10:19 AM	I looked in Susan Wickstrom's H:\ drive and I didn't see anything pertinent to the '07 year. I suggested that the file could have been saved to a local box. Debbie is getting the WOU# of Susan; old machine. I will look up the IP and Dameware to it to check it out.	Add Attachment
Courtney Carlson	Jan 03, 2008 04:06 PM	The name of the file is unknown. Debbie Diehm will be the main contact of this, 88423. Debbie called and wants us to find a file that was created by Susan Wickstrom on her account. Debbie does NOT have the name of the file, but she gave me these key phrases. She told me to have Alex to this because he was kind enough to do this before. Key phrase: student meida budget request 2007-08 It is a multi page excel document	Add Attachment