Service Request Ticket

Service Request Information

CONTACT	Name	Lockett, Kim	Date	Jan 04, 2008 10:50 AM
	Department		Phone	88162
	Location		Email	klipp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040475 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	H48D761	Description	OptiPlex GX280, Pentium 4 Processor 540
	Serial No.	H48D761	Location	ITC Fee Payment (was PR Student)
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office 2003 Pro from P0050447, FileMaker Pro v8.5 from P0058488
	Wired NIC	00:11:43:A3:68:8D

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jan 04, 2008 03:38 PM	Her machine is all good to go	Add Attachment
Brian Witt	Jan 04, 2008 01:17 PM	Imaged it, getting it ready to deliver	Add Attachment
Brian Witt	Jan 04, 2008 12:03 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jan 04, 2008 12:03 PM	She has a TON of spyware/virus stuff. I'm going to image it.	Add Attachment
Courtney Wehner	Jan 04, 2008 10:54 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Jan 04, 2008 10:53 AM	SHe will be in until 5p. BUT, she cannot use her computer right now because it is really slow.	Add Attachment
Courtney Wehner	Jan 04, 2008 10:52 AM	A Red X at the bottom right of the screen is flashing and says she needs to check her spyware.	Add Attachment
Courtney Wehner	Jan 04, 2008 10:52 AM	After she hit scan tons of windows keep popping up and she can't stop them. She thinks it is a virus. She went in to have Sofos scan her computer and it told her she didn't have any viruses, but the pop ups won't stop. They are coming in too quickly and she cannot get onto the interent.	Add Attachment