Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jan 07, 2008 08:04 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070432 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	4XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C3:34

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Jan 14, 2008 09:31 AM	Task reassigned to Adam Shinn.	Add Attachment
Alex Ichinoe	Jan 14, 2008 09:13 AM	Duplicate of 23895	Add Attachment
Christian Mendez	Jan 14, 2008 08:51 AM	She called back and said that they assumed she could not use the I: Drive and that was the problem, but this software is not in the I:Drive and Tabitha can not use Label Matrix still. She called back and asked me to open the ticket again because Tabitha still needs help.	Add Attachment
Christian Mendez	Jan 07, 2008 09:14 AM	Task reassigned to Christian Mendez.	Add Attachment
Christian Mendez	Jan 07, 2008 09:13 AM	She called back and said that the problem is that Tabitha still does not have access to the I:Drive, there is a request 23812 that is already in place She asked me to close this ticket.	Add Attachment
Christian Mendez	Jan 07, 2008 08:06 AM	Student Worker Tabitha Martel needs permissions to use Label Matrix. Here is the error she gets when she tries to use it: License file not found : error V00177356 tmartel@wou.edu Conctact: 88261 - tabitha will be in the front desk. Nancy says its important that she is able to use the software this morning.	Add Attachment