Service Request Ticket

Service Request Information

CONTACT	Name	Merriman, Beverly	Date	Jan 07, 2008 08:57 AM
	Department	Deaf Studies and Professional Studies	Phone	88261
	Location		Email	merrimab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040748 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	iMac G5 20in 1.8GHz SuperDrive # Z096
	Serial No.	W8s0316BPP8	Location	Under the tech in box
	CPU	G5 1.8GHz
	OS		Software	OS X v10.4 Tiger upgrade from P0059093, MS Office Pro 2004 from P0051830 can also get transfered from W#990457 -Toast Titanium 5.0, Final Cut Pro 3, Photoshop 6.0, Omnipage pro X for MAC from P0041412
	Wired NIC	00:11:24:70:C6:C6

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jan 11, 2008 03:48 PM	I set her up with shortcuts and I have set up her printer.	Add Attachment
Myron Hoeckle (Student)	Jan 11, 2008 03:28 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Jan 11, 2008 03:28 PM	this machine is in ED 223.	Add Attachment
Christian Mendez	Jan 07, 2008 09:01 AM	Amanda Smith cannot log into the MAC when she tries to log ito her H:Drive documents. The way this MAC is set up, when you power it up, it automatically logs into the machine, but when you try to log into your documents ( Apple + K key command) it doesn't let anyone log in. Amanda Smith is able to log into her wou email however. Nobody has been able to access their H drive through that machine. She is available until 4:30pm. They also need to set the default printer on the MAC, radar/RRCD which is located in the ED 220 office.	Add Attachment