Service Request Ticket - # 23829

Service Request Ticket - # 23829

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Service Request Information

CONTACT	Name	Solario, Sheree	Date	Jan 07, 2008 10:17 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030733 (opens in a new window)	Bldg/Room	APSC was SEP 201
	Service Tag	J3F0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	J3F0Y41	Location	UNK
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Acrobat Pro v6.0 from P0051317 transfered to W#20071244 for Sheree Soalrio Aug2008
	Wired NIC	00:0C:F1:EA:3A:17

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ichinoea@wou.edu	88238

Tracking

Entered by	Date	Memo
Alex Ichinoe			Email Public
Entered by	Date	Memo
Alex Ichinoe	Feb 06, 2008 04:17 PM	Task reassigned to Alex Ichinoe.	Add Attachment
Alex Ichinoe	Feb 06, 2008 04:17 PM	Student Access is an app. It requires read/write to the folder containing the database as well as the install directory. I created a local user group called StudentAccessUsers and added in the students. Then I applied Full Control right to the local Student Access folder (C:\Program Files\Student Access).	Add Attachment
Courtney Carlson	Feb 05, 2008 03:35 PM	Don B called and said they have been waiting for over 2 weeks for their student workers to have this access. He really needs them to gain access ASAP so they can perform their work duties.	Add Attachment
Christian Mendez	Feb 04, 2008 10:03 AM	Sonya CAN get into the I: Drive, but not the Student Access. She needs read and write access to it.	Add Attachment
Christian Mendez	Jan 30, 2008 12:03 PM	Kahea Sonya Werner still needs access. I skyped techs	Add Attachment
Christian Mendez	Jan 28, 2008 11:14 AM	she called back again asking that she needs read and write access.	Add Attachment
Audrey Sundkvist	Jan 25, 2008 09:22 AM	Task reassigned to Network Support.	Add Attachment
Courtney Wehner	Jan 22, 2008 10:53 AM	I skyped the techs.	Add Attachment
Courtney Wehner	Jan 22, 2008 10:52 AM	She called back and said the student still does not have access. The studnet is there now until 1p.	Add Attachment
Alex Ichinoe	Jan 15, 2008 07:58 AM	no response so I am closing the ticket.	Add Attachment
Alex Ichinoe	Jan 07, 2008 12:25 PM	Student is set up to get the I: drive but I am not sure if the printer setup in the login script will break this. I left a message for Sheree to have Sonya check.	Add Attachment
Alex Ichinoe	Jan 07, 2008 12:24 PM	Task reassigned to Alex Ichinoe.	Add Attachment
Christian Mendez	Jan 07, 2008 10:30 AM	Kahea also needs printer: 20070390 added to her profile	Add Attachment
Christian Mendez	Jan 07, 2008 10:20 AM	She needs access to I: Drive and also needs access to these staff calendars: Beth Boughman Audrey Loudenback Laticia Erckenbrack Alicia Monrroy Don Bouderman Also, needs access to Student Access. Kahea Sonya Werner V00194624 swerner06@wou.edu Available all day today.	Add Attachment