Service Request Ticket - # 23830

Service Request Information

CONTACT Name Backus, Nick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2008 10:26 AM
Department Humanities Division Phone 88851
Location Email backusj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060214[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 9P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:C9:D1

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 06, 2008 11:24 AM 
Task reassigned to Brian Berkley.
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UCS Tech Jan 08, 2008 02:08 PM 
Status changed to: Waiting for Contact
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Brian Witt Jan 07, 2008 03:17 PM 
Called, no answer. Wrote email, asking if this has
been resolved. Alex said he currently does not
have any open sessions to cause the black screen.
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Christian Mendez Jan 07, 2008 10:28 AM 
He is on a PC. When he tries to connect to the TS 
he gets black screen.

He does puts in his username and password but 
then it hangs at a black screen.

He mentioned that when he first logged in, it 
worked, but it would not let him click on 
anything, so he restarted and tried again, but 
this time, the screen is black.

He is available tomorrow from: 11 - 12 and 1pm - 
2pm

Wednesday from 10 to about 11am.
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