Service Request Ticket

Service Request Information

CONTACT	Name	Aune, Catherine	Date	Jan 07, 2008 11:23 AM
	Department	Natural Science Division	Phone	88457
	Location		Email	aunec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040654 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	H7T8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Dreamweaver 8 from P0055214
	Wired NIC	00:11:43:BB:0A:42

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 09, 2008 01:37 PM	**This is an email** Hi Cathrine, I sent by your office and checked your internet connection. I was able to restore the functionality your connection. I left a note on your keyboard as well. If you experience any problems our extension is 88925 and your service request number for this issue is 23839. f(x) = k + internet Sad attempt at a math joke. Anyway, have a nice day! Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Jan 09, 2008 01:29 PM	It was securely plugged into the computer and the jack, but the computer's network port wasn't lighting up. After replugging it in at both ends it was functional.	Add Attachment
Audrey Sundkvist	Jan 09, 2008 01:11 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 09, 2008 01:11 PM	Heading over to have a look.	Add Attachment
Christian Mendez	Jan 07, 2008 11:26 AM	Last year some time was the last time she used her machine in her office. She turns on her machine and says local network cable is unplugged. She said it is ok to have somebody go in there while she is gone since she is not at her office very often...Omg! She has Candy!!! <-- she told me to say that. Her home number is: 503.838.1540 She will be at home tomorrow all day and would like to receive a call when this issue is resolved.	Add Attachment