Service Request Ticket - # 23851

Service Request Information

CONTACT Name Hood, Donald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2008 01:38 PM
Department The Research Institute Phone 5413460535
Location Email hoodd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060762[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description MacBook 2.16 #M8062LL/A
Serial No. W8722HZXYA3 Location care of Don Hood

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Unknown Software MS Office Pro 2004 from P0061466

Wired NIC 00:19:E3:3C:E3:5F


Wireless NIC 00:1B:63:C1:5D:DC


Bluetooth NIC 00:1B:63:44:54:22

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 11, 2008 08:46 AM 
Don's taking it to the Mac Store in Eugene.
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Christian Mendez Jan 10, 2008 04:09 PM 
Don called us back and I transfered him to Brad.
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Brad Dougherty Jan 10, 2008 09:47 AM 
Task reassigned to Brad Dougherty.
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Christian Mendez Jan 07, 2008 01:39 PM 
****This is an email****
We have a new MacBook that the battery won't 
charge. WOU #20060762[Edit Inv].



How do we get it fixed?


Don Hood
Project Coordinator
The Teaching Research Institute
99 W. 10th Ave, Suite 370
Eugene OR 97401


541-346-0535hoodd@wou.edu
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