Service Request Ticket - # 23858

Service Request Information

CONTACT Name Kazerouni, Rahim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2008 03:48 PM
Department Natural Science Division Phone 88489
Location Email kazeror@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070624[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800DTN printer #C8164A#A2L
Serial No. SG7915Z007 Location PDR

Model C8174A Hostname
Notes business inkjet, duplexing, 2nd tray Ink/Toner Refill HP 31A or HP 31X

Wired NIC 00:11:0A:F9:F4:74

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Feb 05, 2008 08:42 AM 
I'm going to talk to Bill about this. They're
blocking students from printing to this printer
and Student Tech is paying for the ink.
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Christian Mendez Jan 23, 2008 11:23 AM 
He says that he still cannot print to that 
specific printer [ NS 116 ]
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Brad Dougherty Jan 23, 2008 10:03 AM 
Status changed to: Waiting for Contact
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Brad Dougherty Jan 23, 2008 10:03 AM 
Should be working now. I called and left a message
requesting a call back to let me know if he can
print or not.
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Joan Guralnick Jan 14, 2008 12:39 PM 
Brad, you saw it last so I'm putting it in your 
queue.  You can reassign it as you wish.
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Joan Guralnick Jan 14, 2008 12:38 PM 
Rahim called back on this and said that it still 
isn't working the way he wants it to. 20070309[Edit Inv] 
is the computer that he wants to print to  
NS116labprinter 20070624[Edit Inv].  He said that it still 
won't print to this printer.
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Brad Dougherty Jan 14, 2008 08:33 AM 
This should be working now.
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Skyler Gregory Jan 10, 2008 03:24 PM 
Task reassigned to Brad Dougherty.
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Skyler Gregory Jan 10, 2008 03:24 PM 
Once again Brad is working on it.
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Courtney Carlson Jan 10, 2008 03:08 PM 
NS 116 
Inst. Station: 20070309[Edit Inv]

Now all computers are indeed connected but one, 
which is the instructor's station. 

Reopening task.
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Skyler Gregory Jan 08, 2008 09:39 AM 
He lied. He really wanted the printer hooked up to
all the computers in the 116 lab. I'll call and
let him know that Brad is working on this, and
I'll close the task.
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Skyler Gregory Jan 08, 2008 08:57 AM 
Task reassigned to Skyler Gregory.
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Della Kobbe Jan 07, 2008 03:49 PM 
His printer is not Connected to his computer. 
Room 116 Printer is located next door to room 115 
B
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