Service Request Ticket - # 23872

Service Request Information

CONTACT Name Bruce, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2008 10:13 AM
Department College of Education Phone 88075
Location Email brucee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040749[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. QP5120G0PNZ Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830

Wired NIC 00:11:24:71:49:32

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 12, 2008 11:57 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Adam Wehner Feb 12, 2008 11:57 AM 
Fixed the problem.
 Add Attachment
Brian Witt Feb 12, 2008 01:26 AM 
Eric has office hours tomorrow (Tuesday) from  
11-12.
Add Attachment
Brian Witt Feb 11, 2008 04:49 PM 
User responded to email and this is still an
issue. I emailed back asking for his availability.
Add Attachment
Brian Witt Feb 11, 2008 12:29 PM 
Left user an email
Add Attachment
Brian Witt Feb 08, 2008 12:34 PM 
Left vm asking if this was still an issue
 Add Attachment
UCS Tech Feb 05, 2008 11:31 AM 
Status changed to: Waiting for Contact
 Add Attachment
UCS Tech Jan 17, 2008 03:05 PM 
Status changed to: Waiting for Contact
 Add Attachment
Adam Shinn Jan 17, 2008 01:15 PM 
he is in his office for only an hour each day on 
mon-wed. I will call and leave a vm having him 
call us back with the best time to catch him.
 Add Attachment
Adam Shinn Jan 17, 2008 10:43 AM 
Task reassigned to Adam Shinn.
 Add Attachment
Adam Shinn Jan 08, 2008 10:15 AM 
duplicate tast: 23873
 Add Attachment
Courtney Wehner Jan 08, 2008 10:14 AM 
He will be in his office at 10:45 - 11:45. He is 
hoping someone can come down between then.
 Add Attachment
Courtney Wehner Jan 08, 2008 10:13 AM 
It is telling him he needs an admin to make the 
changes to his computer.
 Add Attachment