Service Request Ticket - # 23877

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2008 11:09 AM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030733[Edit Inv] (opens in a new window) Bldg/Room APSC was SEP 201
Service Tag J3F0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. J3F0Y41 Location UNK

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Acrobat Pro v6.0 from P0051317 transfered to W#20071244 for Sheree Soalrio Aug2008

Wired NIC 00:0C:F1:EA:3A:17


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public

Entered by Date Memo
Alex Ichinoe Feb 06, 2008 04:17 PM
Task reassigned to Alex Ichinoe.
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Alex Ichinoe Feb 06, 2008 04:17 PM
Student Access is an app.
It requires read/write to the folder containing
the database as well as the install directory. I
created a local user group called
StudentAccessUsers and added in the students. Then
I applied Full Control right to the local Student
Access folder (C:\Program Files\Student Access).
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Brian Berkley Jan 28, 2008 02:34 PM
Task reassigned to Network Support.
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Skyler Gregory Jan 08, 2008 04:22 PM
The program is Student Access. It is basically
Microsoft Access but tweaked. They run it off the
I: Drive. I was thinking that it said it was read
only because someone else was using it at the same
time. Sheree said that they always have multiple
people using the file at the same time. It may be
that Sonia was logged onto 2 computers at the same
time and because it was the same account, it could
have created a read-only copy for the 2nd one, but
that's a stretch! 
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Skyler Gregory Jan 08, 2008 04:10 PM
Available Thursdays 11-1 (probably Tuesdays also)
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Skyler Gregory Jan 08, 2008 03:38 PM
Task reassigned to Skyler Gregory.
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Cinthya Mendez-Garcia Jan 08, 2008 11:11 AM
says sonia werner a student worker signed on to 
the computer and tried to make changes on the 
propriatory program and says it reads as a read 
only. 
Cannot make changes to the program.  
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