Service Request Ticket - # 23883

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2008 11:47 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jan 11, 2008 12:15 PM 
I installed Klite codec and PowerDVD on this machine.
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Audrey Sundkvist Jan 11, 2008 11:30 AM 
Task reassigned to Audrey Sundkvist.
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Cinthya Mendez-Garcia Jan 08, 2008 11:48 AM 
automatically sends it to windows media player 
and says she gets an error. "it is not the right 
driver for the dvd " "a compatible dvd decoder is 
not installed in the computer."
Says she has classes but the office will be open.
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