Service Request Ticket - # 23886

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2008 01:32 PM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jan 14, 2008 11:47 AM 
****This is an email****
Hi Jon,

Glad to hear it! the UCS extension is 88925 and
your service request number if it does come back
is 23886.

Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Jan 14, 2008 11:47 AM 
****This is an email****
Audrey,
It seems to have resolved itself.  It no longer
attaches in the text of the message and attaches
in the appropriate location (I just tried).  Let's
pend this and see if it recurs later on.  Thank you.
Jon
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Audrey Sundkvist Jan 14, 2008 11:07 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jan 14, 2008 11:07 AM 
****This is an email****
Hi Jon,

I understand you're having some issues with
Outlook attachments. I would like to setup a time
to meet with you. My work schedule is Monday,
Wednesday, and Friday 8am to 3:30pm. Please let me
know if there is a time within that range that
would be convenient for you to meet with me on
your Outlook problem. If those days/times do not
work for you at all please let me know so that I
can arrange for a different tech to work with you.

If you would like to call with this information
our extension is 88925 and your service request
number is 23886.

Thank you,
Audrey Sundkvist
WOU UCS Tech
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Courtney Carlson Jan 08, 2008 03:06 PM 
-outlook converts his attachements from to .jpeg 
or .doc into .dat files. "Sent" mail shows 
attachments in the original format intended 
format.

-sent pictures, sent docs to different people
both campus email recievers and they cannot open 
his attachments.

WC 210C
email is best

Yesterday he had these problems and thought it 
was isolated. Today still has issue, so problem 
since yesterday.
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