Service Request Ticket - # 23891

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2008 04:18 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060061[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex GX620 Pent. 4, with 3.2GHz,2M,800MHz FSB
Serial No. 1N2MBB1 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0058161

Wired NIC 00:13:72:DB:76:CD

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Jan 08, 2008 04:47 PM 
I went there and restarted the machine and then it
worked. He said that after 10 or 20 minutes at the
login screen, it freezes. He said he'll ask
someone to check it tomorrow and see if it freezes
again. I'll close the task and hopefully it won't
be reopened.
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Skyler Gregory Jan 08, 2008 04:36 PM 
Task reassigned to Skyler Gregory.
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Courtney Carlson Jan 08, 2008 04:25 PM 
He asked me to put Nathan as contact (since he's 
his supervisory) and to move this task to high 
priority because a class with soon be conducted 
in the room.
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Courtney Carlson Jan 08, 2008 04:24 PM 
UCS student worker, Jonathan Guillen, called in 
and said the machine does not even get to the 
launching Windows point. The mouse pointer 
doesn't work and keyboard does not function, no 
cursor.

Location ITC 310
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