Service Request Ticket - # 23895

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2008 09:07 AM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070432[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 4XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C3:34

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Jan 14, 2008 09:31 AM 
Task reassigned to Adam Shinn.
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Adam Shinn Jan 14, 2008 09:05 AM 
Also, duplicate tast 23819
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Adam Shinn Jan 14, 2008 09:04 AM 
Called and left a vm asking if this problem is 
only happening with Tabitha Martel, or if it was 
happening with multiple users.
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Christian Mendez Jan 09, 2008 09:09 AM 
Its a Dell PC and Tabitha Martel (V00177356) is 
trying to open it up, but she gets the error 
message: License File Not Found

Call the info desk: 88261, there will be somoene 
there all night til 10pm
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