Service Request Ticket - # 23932

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2008 04:47 PM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Chris Curtis Contact ccurtis06@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Jan 10, 2008 10:55 AM 
Task reassigned to Skyler Gregory.
 Add Attachment
Skyler Gregory Jan 10, 2008 10:55 AM 
Alex said he is taken care of.
 Add Attachment
Jonathan Guillen Jan 10, 2008 08:12 AM 
User called back. He is now able to log into ts4, 
but after he logs in he has a blank blue screen 
and is unable to do anything.
Add Attachment
Adam Bates Jan 09, 2008 05:06 PM 
Called back. Someone did terminate his session 
but now when he logs in he just gets a blue 
screen.
 Add Attachment
Chris Curtis Jan 09, 2008 04:51 PM 
He is working on a Thin Client and his computer 
is not logging off.
 Add Attachment