Service Request Ticket - # 23949

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2008 09:38 AM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20050760[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell 19in Flat Panel LCD Monitor # 1905FP
Serial No. CN0T61167161857NAKL5 Location PDR

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Jan 23, 2008 04:41 PM
software installed on AA 104 on the 28th.
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Myron Hoeckle (Student) Jan 23, 2008 03:30 PM
software picked up there is a window from 4:00 to
4:30 I will install it then.
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Myron Hoeckle (Student) Jan 23, 2008 03:09 PM
heading there to pick up the cd.
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Myron Hoeckle (Student) Jan 23, 2008 10:13 AM
called and stopped by no one home.
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Brad Dougherty Jan 23, 2008 09:34 AM
Task reassigned to Myron Hoeckle.
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Brad Dougherty Jan 23, 2008 09:34 AM
Myron, would you contact him and get the second
disc from him and install it in AA 104.
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Courtney Wehner Jan 18, 2008 08:16 AM
I skyped the techs.
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Courtney Wehner Jan 18, 2008 08:15 AM
He called back and said he still needs the 
software installed on a computer in AA 104.  He 
knows the software was installed in AA 101 
already. He said Myron told him he couldn't 
install the software on more than one computer, 
so he brought in another disc for the other 
computer. He said Myron told him he would talk to 
Brad about it, but then the task got closed. He 
will be in and out so you can leave him a message 
if he does not answer.
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Courtney Wehner Jan 18, 2008 08:13 AM
Task reassigned to Brad Dougherty.
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Myron Hoeckle (Student) Jan 17, 2008 11:40 AM
I got it installed yesterday. I labeled that cd
with the date so he knows when 30 days are up.
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Myron Hoeckle (Student) Jan 16, 2008 03:53 PM
Room 101 is open at 4
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Brad Dougherty Jan 16, 2008 03:52 PM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jan 11, 2008 02:12 PM
Task reassigned to Brad Dougherty.
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Myron Hoeckle (Student) Jan 11, 2008 02:00 PM
Task reassigned to Myron Hoeckle.
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Courtney Wehner Jan 11, 2008 09:15 AM
He called back and I gave him to Brad to talk 
with.
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Brad Dougherty Jan 11, 2008 08:46 AM
Status changed to: Waiting for Contact
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Brad Dougherty Jan 11, 2008 08:46 AM
Called and left a message requesting a call back
so he and I can discuss what he wants to accomplish.
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Skyler Gregory Jan 10, 2008 05:06 PM
Task reassigned to Brad Dougherty.
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Skyler Gregory Jan 10, 2008 05:06 PM
This is all the communication I've had with him
about this task. Brad asked that I assign it to him.
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Skyler Gregory Jan 10, 2008 05:04 PM
****This is an email****

Hi Skyler,

The terminal servers would be fine (the requesting
professor asked for it to be put on the M drive
(for math faculty only) and I passed that request
along without thinking).  Thanks,

Scott
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Skyler Gregory Jan 10, 2008 02:49 PM
****This is an email****

Professor Beaver,

We received your request to have software
installed on your M drive. I'm not sure what you
meant by the "M" drive. Did you mean that you want
the software installed on one of the Terminal
Servers so that you can access it from any
computer? Or do you have a specific drive that you
would like it installed on? If so, is there any
additional information you have about the drive?

Skyler
UCS Tech 
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Courtney Carlson Jan 10, 2008 09:43 AM
Asked to have 30 day trail software installed 
on "m drive or server" for using a calculator 
display.

he has the software in his possession

Times:
In and out of office, email is best.
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