Service Request Ticket

Service Request Information

CONTACT	Name	McDonald, David	Date	Jan 10, 2008 10:41 AM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050899 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
	Serial No.	GHPMR81	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	Office Pro 2003 from P0055324,
	Wired NIC	00:14:22:DD:AA:13
	Wireless NIC	00:13:CE:46:81:0E

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Jan 14, 2008 08:24 AM	Re ran the connecter, Outlook ran fine afterwards.	Add Attachment
Adam Shinn	Jan 14, 2008 08:08 AM	Task reassigned to Adam Shinn.	Add Attachment
Christian Mendez	Jan 14, 2008 08:03 AM	he called back irritated saying he has screwed up meetings because he did not have his calendar. He told me to mark it as urgent.	Add Attachment
Courtney Carlson	Jan 10, 2008 10:56 AM	-Since noon yesterday -know that there is unread email, but it is not showing as such Also... -access denied when deleting any email Times: Best time 12:30-3:30 Possibly: at 4:30, depending on how long a mtg goes Tomorrow: free between 10-1 Inhibiting work... when I asked him what his availability was tomorrow, he flipped out (in a joking/nice way) and was surprised that it may not get fix within the day.	Add Attachment