Service Request Ticket - # 23959

Service Request Information

CONTACT Name Caligure, Lacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2008 12:58 PM
Department Creative Arts/Music Phone 88275
Location Email lcaligu@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Courtney Carlson Jan 10, 2008 01:42 PM 
Task reassigned to Adam Wehner.
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Courtney Carlson Jan 10, 2008 01:41 PM 
[1:18:54 PM] UCS Service Request Desk says: class 
support cant get to some machines in smith. 
theres a task for tech for that 23959
[1:27:46 PM] UCS Service Request Desk says: did 
anyone get the classroom support message from 
me? -court

Never heard back from techs.

I asked Adam to go over there on his way home for 
lunch and he said they weren't hitting ctl alt 
del correctly... it was a mac.

User error. Closing task.
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Courtney Carlson Jan 10, 2008 01:16 PM 
The machines were locked. They powered off and 
upon restart they were "locked at login" grey 
screen with loging shows, they can't do anything 
though.

There will be a class in there at 2... classroom 
support can't get to it. (says Nathan)
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Courtney Carlson Jan 10, 2008 01:06 PM 
Rooms are going to be in use at 2pm.
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