Service Request Ticket

Service Request Information

CONTACT	Name	Worley, Aaron	Date	Jan 11, 2008 09:36 AM
	Department		Phone	88514
	Location		Email	worleya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070430 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:32

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Feb 04, 2008 04:59 PM	changed it mail and cal to outlook, ran the connector issue resolved.	Add Attachment
Brian Berkley	Feb 04, 2008 03:36 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Christian Mendez	Feb 01, 2008 10:53 AM	He is available BEFORE 1pm. and AFTER 2:30pm.	Add Attachment
UCS Tech	Feb 01, 2008 10:47 AM	Status changed to: Waiting for Contact	Add Attachment
Myron Hoeckle (Student)	Feb 01, 2008 10:47 AM	called requesting times.	Add Attachment
Courtney Wehner	Jan 11, 2008 09:37 AM	He will be in until noon.	Add Attachment
Courtney Wehner	Jan 11, 2008 09:37 AM	He said the two were syncing up before, but yesterday he noticed they were not working together. No error message.	Add Attachment