****This is an email****
Hi Karen,

I ran a memory stress test on your machine. It did not find any 
errors in the RAM hardware. I tested your RAM myself by 
opening 12 different programs all at once and then making an 
automated numerical list in Microsoft Word. Again, no errors. I 
did change a setting that will optimize your RAM better, and 
could avoid the problem you encounter. The next step is to 
reimage the computer, which means removing everything and 
starting over with a new installation of Windows, Microsoft 
Office, and everything else. Hopefully the RAM optimization I 
did will eliminate the issue so that we don't have to reimage!

Please shoot me an email if the error comes up again or call the 
service request desk at 88925 and reference service request 
23976.

Thank you,
Audrey Sundkvist
WOU UCS Tech

I am running memtest on Karen's machine. After an hour of running 
it should detect most errors. If there are no errors I will reinstall 
Microsoft Office.

Task reassigned to Audrey Sundkvist.

The repair tool fixed the issue she was having.

Task reassigned to Audrey Sundkvist.

In word when she places a number, and then hits 
enter, word usually fills in the number 
automatically for you, but as soon as she hits 
enter, it shuts down word.

It doesn't seem to be a specific document, just 
whenever she uses word.

she is available all day til 3pm