Service Request Ticket

Service Request Information

CONTACT	Name	Guralnick, Joan	Date	Jan 15, 2008 07:42 AM
	Department	University Computing Solutions	Phone	88646
	Location		Email	guralnij@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050062 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	152WW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:90:A0:C2

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 13, 2008 04:03 PM	Brian W was the one to image these. Adam W has set them up.	Add Attachment
Audrey Sundkvist	Feb 13, 2008 11:11 AM	Adam W got the new power supply and installed it. This computer is ready to deliver.	Add Attachment
Audrey Sundkvist	Jan 30, 2008 03:52 PM	The powersupply is dead. I tested it with the tester we have from Dell. I also put in another powersupply and was able to get the light on the Motherboard to light up. Adam W has the dead powersupply and will order a replacement from Dell.	Add Attachment
Audrey Sundkvist	Jan 30, 2008 01:34 PM	It is an amberlight issue. When I got there the computer wouldn't even turn on other than a pathetic attempt at revving the fan.	Add Attachment
Brian Berkley	Jan 30, 2008 01:18 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Adam Wehner	Jan 16, 2008 10:54 AM	Task reassigned to Adam Wehner.	Add Attachment
Kevin Elmore	Jan 15, 2008 07:44 AM	The computer says "Press F1..." and it just beeps and reiterates after pressing F1.	Add Attachment
Kevin Elmore	Jan 15, 2008 07:43 AM	APSC lab computer giving a hard drive failure error on bootup. The machine is located on the south side of the rows of computers and one faces west to view the screen. Row H.	Add Attachment