Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Jan 15, 2008 11:00 AM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070417 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	79Q7SD1	Description	Inspiron 1720 2.0GHz, 800Mhz, FSB 2MB Cache
	Serial No.	79Q7SD1	Location	PDR
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS	Unknown	Software	Win XP Pro installed, Microsoft Office Pro Plus 2007 from P0063190 installed as Office Pro 2003
	Wired NIC	00:1C:23:9C:05:0E
	Wireless NIC	02:00:54:55:4E:01

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Feb 07, 2008 02:15 PM	his wifi has a switch to enable this, Brad pointed out that it may have one and it did, I have switched it on and wireless is connecting now.	Add Attachment
Myron Hoeckle (Student)	Feb 07, 2008 01:56 PM	This machine still has warranty until 2010	Add Attachment
Myron Hoeckle (Student)	Feb 07, 2008 01:53 PM	This wireless card hints that it is broken and needs to be replaced, the radio on the OS is enabled and the device is turned on but the wireless manager says the radio is turned off and the "wifi" light does not turn on whenever you try and enable it from hardware.	Add Attachment
Myron Hoeckle (Student)	Feb 07, 2008 11:09 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Carlson	Feb 07, 2008 10:19 AM	Arne says fixed, but still problems with it...	Add Attachment
UCS Tech	Feb 04, 2008 12:46 PM	Status changed to: Waiting for Contact	Add Attachment
Brian Witt	Feb 01, 2008 01:06 PM	Left a vm asking if this was still an issue	Add Attachment
Cinthya Mendez-Garcia	Jan 15, 2008 11:11 AM	Says that his hard drive crashed over the weekend and he cannot get connected to the network. He was rambling about this so the information given to me was unclear.	Add Attachment