Service Request Ticket

Service Request Information

CONTACT	Name	Maruame, Doris	Date	Jan 15, 2008 11:34 AM
	Department	The Research Institute	Phone	88768
	Location		Email	maruamd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020056 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	301GP11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS		Software
	Wired NIC	00:90:27:14:C8:2C

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jan 25, 2008 02:15 PM	called her this was resolved.	Add Attachment
Adam Shinn	Jan 24, 2008 02:50 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Adam Shinn	Jan 22, 2008 01:35 PM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Jan 22, 2008 01:34 PM	**This is an email** Doris Maruame, Hi, this is Adam Shinn from University Computing Services and I am responding to a tast you had opened and your computer not be able to connect to a printer. If you could e-mail me back or give us a call at 8-8925 and let me know when the best time to come in and take a look at it would be, that would be great. Thank you, Adam Shinn	Add Attachment
Cinthya Mendez-Garcia	Jan 15, 2008 11:40 AM	Called back with the WOU# of the computer. Says that the printer appeared on the drop down menu as: Laser jet 4L or Laser jet L4. Rm 133 Todd	Add Attachment
Cinthya Mendez-Garcia	Jan 15, 2008 11:36 AM	Said she was trying to delete a print job and somehow might of deleted the (printer from the drop down menu.) Said she tried looking for printer but it does not appear. Says she is not located by the computer, will call back with the WOU#	Add Attachment