Service Request Ticket - # 24044

Service Request Information

CONTACT Name Worley, Aaron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2008 02:38 PM
Department Phone 88514
Location Email worleya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070430[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 8XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C5:32

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 22, 2008 09:28 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Jan 22, 2008 09:28 AM 
Had him reboot. It's working again.
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Courtney Wehner Jan 22, 2008 09:08 AM 
I skyped the techs.
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Courtney Wehner Jan 22, 2008 09:07 AM 
He called back about his wanting to know the 
status of the task. He needs this working right 
now for a meeting he is trying to start. And he 
has another meeting at 11a and needs to have this 
working as well.
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Courtney Carlson Jan 15, 2008 03:26 PM 
error" registry not configured correctly, See 
system admin"

Not an issue before.
Use it frequently.
Causing work stoppage... he cannot conduct his 
meetings without it.

Accessing from machine, not ts.

PC.

Times:
in until 5pm.
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