Service Request Ticket - # 24050

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2008 03:53 PM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050791[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 8PW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0055522(switched cpus due to BK/GFA SWAP)

Wired NIC 00:12:3F:95:42:D8


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Courtney Wehner Feb 05, 2008 10:25 AM
Ernie came back in and Adam got him the cable he 
needed.
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Courtney Wehner Feb 05, 2008 10:25 AM
Task reassigned to Adam Wehner.
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Courtney Wehner Feb 05, 2008 09:54 AM
I skyped the techs.
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Courtney Wehner Feb 05, 2008 09:53 AM
He called back and said he needs an adaptor for 
video. He needs to be able to connect two 
monitors together.
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Courtney Wehner Feb 05, 2008 08:53 AM
I called Skyler and he said he would bring the 
cables up here to me for Ernie to pick up.
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Courtney Wehner Feb 05, 2008 08:52 AM
When you brought the machine back it didn't have 
monitor cables and/or power cables. He will come 
in and pick them up. 
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Courtney Wehner Feb 05, 2008 08:50 AM
Task reassigned to Skyler Gregory.
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Skyler Gregory Jan 29, 2008 02:38 PM
Returning the computer to them now.
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Skyler Gregory Jan 29, 2008 02:37 PM
I got a hold of Ambre Stahn and she said that
since students are going to be the ones using it
from now on, they can deal with it occasionally
shutting down. As I said before, I let it run for
6 days and it never shut down so this isn't a
problem with overheating. Other than the
temperature, I don't know what could cause it to
shut down since it worked for six days without
doing it.
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Skyler Gregory Jan 22, 2008 10:12 AM
I'm putting this machine in outbox 2
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Skyler Gregory Jan 22, 2008 10:11 AM
I called and left a vm for either more information
about what they were doing when it turned off or
for a time when we can bring it back to them. 
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Skyler Gregory Jan 22, 2008 10:07 AM
I've let the computer run for the last 6 days with
2 instances of prime95 running. It was still
running when I got in today so I think it's good.
I'll call and let them know.
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Skyler Gregory Jan 17, 2008 02:47 PM
I'm running it right now. It's been running for
the last 4 hours and still hasn't crashed... I'll
let it run over night and see what happens.
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Adam Shinn Jan 17, 2008 10:49 AM
Task reassigned to Skyler Gregory.
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Skyler Gregory Jan 15, 2008 04:59 PM
This computer is in front of/on my desk.
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Courtney Carlson Jan 15, 2008 03:57 PM
Ermie said that he spoke with a tech and tech 
instructed him to call SRD to create a new 
request for this. It is the same problem listed 
in the first memo of task 23794.

I just checked that old task, and sorry, there 
really aren't many details.

Available during business hours.
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