Service Request Ticket - # 24052

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2008 04:19 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jan 30, 2008 10:15 AM
Fixed. The printer doesn't have any problems with
printing from Banner now.
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Audrey Sundkvist Jan 30, 2008 10:12 AM
Pretty sure it's a banner issue. I gave the info
to Brian Wendler.

I was able to print a test page with a local
printer rather than through Radar.
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Audrey Sundkvist Jan 30, 2008 09:46 AM
Leonard said that the second page with only 4
lines on it started printing after Adam worked on
it last time.
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Audrey Sundkvist Jan 30, 2008 09:44 AM
This is printer \\radar\RG-RegVault

I deleted the printer and then connected again in
radar. It prints student transcripts now. But, it
prints a second page whenever you print from
Banner that says:

User: ban_wouprd
Host: cedar.ous.edu
Class: cedar.ous.edu
Job: BAN_WOUPRD_SWRRSC2_11
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Audrey Sundkvist Jan 30, 2008 09:24 AM
Task reassigned to Audrey Sundkvist.
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Courtney Carlson Jan 29, 2008 03:45 PM
Still doing same thing. Class schedule printing 
kicks out extra page with information that lists 
something similar to the path to schedule.
Unable to print transcripts still.
Reopening task.
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Adam Wehner Jan 22, 2008 11:14 AM
Task reassigned to Adam Wehner.
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Adam Wehner Jan 18, 2008 02:10 PM
Cold restarted the printer and dropped the drivers
back to the previous version.  Everything seems to
b working fine. I printed my own unofficial
transcript and it printed fine.
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Courtney Carlson Jan 15, 2008 04:31 PM
He works all business hours.
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Courtney Carlson Jan 15, 2008 04:31 PM
Attempting to out Print from Website... from 
students account, unoffical transcript.

Paper that comes out of printer when sending this 
job is a paper with this error message: System 
error image, error inefficant memory, operator 
set brush souce, posistion 332

Everything else prints.

Leonard works at the Registrar desk and will 
likely have to print similar jobs on regular 
basis.
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