Service Request Ticket

Service Request Information

CONTACT	Name	Lockett, Kim	Date	Jan 16, 2008 11:39 AM
	Department		Phone	88162
	Location		Email	klipp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040475 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	H48D761	Description	OptiPlex GX280, Pentium 4 Processor 540
	Serial No.	H48D761	Location	ITC Fee Payment (was PR Student)
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office 2003 Pro from P0050447, FileMaker Pro v8.5 from P0058488
	Wired NIC	00:11:43:A3:68:8D

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Tricia Flaherty	Jan 17, 2008 02:54 PM	okay so I looked into her machine history(used to have 20040653 but swap for current), service request history, and purchase request history for Public Relations in general and find no purchases related to Adobe Acrobat or other packages it would be bundled with that would be assigned to that station or to that user	Add Attachment
Brian Berkley	Jan 17, 2008 02:43 PM	Tricia Flaherty was unable to find a license associated with this PC for Acrobat. A license will need to be purchased from Adobe for Acrobat 8.	Add Attachment
Brian Berkley	Jan 17, 2008 01:50 PM	DameWare'ed into her system and installed Foxit PDF reader. Need to find out if a license exists for Acrobat 8 for her department/system as she needs the ability to create PDF's.	Add Attachment
Brian Berkley	Jan 16, 2008 11:42 AM	Task reassigned to Brian Berkley.	Add Attachment
Christian Mendez	Jan 16, 2008 11:40 AM	Recently she had her machine reformated and she is missing Adobe pdf reader 8 she needs it installed on her machine. Available anytime today: she works 8-5	Add Attachment